Festival Visitors will pay these charges. 5.1Liability of the Customer and Festival Visitor. PHOTOS AND VIDEO RECORDINGS CAMERA SURVEILLANCE. Article 17: Complaints If any banned objects are found, the security personnel will be entitled to confiscate the object(s) and to refuse the holder of the said objects admission to the Festival. 5.1.1Who fails to comply with these Conditions will immediately be refused admission to or be removed from the Festival premises. The time at which the payment is visible on the proof of the electronic payment method depends on the currency, the country and the required processing time where the payment processor is based. After payment, cancellation of Business Packagesis not possible. Sunweb offers (non-limitative and subject to change) the following Vouchers: travel insurance, bedlinen, towels and shuttles. All transactions . 3.5.5The Festival Organizer reserves the right to cancel Festival admittance tickets that do not comply with the provisions of this Article and offer them for sale again. Purchased lift&ski pass and Pearls are also uploaded on this bracelet. If the other proposed packages lead to a package tour of a lower quality, the organiser grants the traveller an appropriate price reduction. No refund will be granted unless when mentioned otherwise herein. Our goal is to connect and unite like minded individuals from all across the globe! 3.4.1 Unless otherwise indicated by the Festival Organizer, Festival Products and/or Services can only be sold to those who have a Tomorrowland Account, which can be created on www.tomorrowland.com. 3.6.12 In case of loss or theft under Article 3.6.10 the Festival Organizer will never be required to provide You with a new Treasure Case and/or Tomorrowland Winter Bracelet. 3.3.7In order to promote the diversity of the Festival, the first 20 pre-registered Customers per nationality are guaranteed to be able to purchase Tomorrowland admittance tickets (in accordance with article 3.4.1). ); Park a vehicle without an official parking sticker issued by the Organiser. Removal from the Festival grounds in the event of non-compliance with this rule will be the logical outcome. 4.1 Liability of the Customer and Festival Visitor. These payments require an additional processing period of at least three banking days and are subject to additional bank charges imposed by the destination bank. Partial Cancellation In this event, the Festival admission ticket will remain valid and no admission tickets will be refunded or exchanged. Tickets and/or bracelets for Tomorrowland and/or DreamVille cannot be resold without the explicit and written consent of the official ticket vendor or Festival Organizer. Festival Visitors are advised to make maximum use of online top-ups. 4.3In good time before the start of the package, the organiser provides the traveller with. Je moet een manueel cashless refund formulier invullen. The Festival Organizer reserves the right to refuse disputes if neither proof nor documentation regarding the dispute have been submitted. Anyone who is present at the Tomorrowland Winter grounds must obey the instructions and directions of the Festival Organizer or its authorized representatives at the Festival grounds at all times, in order to ensure the public order and safety during the Festival. The Festival Organizer in any event advises to create a Tomorrowland Account. Festival Visitors are advised to make maximum use of online top-ups. The Exchange Desk is not open for purchases made with TL Travel(Global Journey), Travel Partners, for guest tickets,Voordeeltickets, hospitality or B2B. Crowd surfing is prohibited at Tomorrowland Winter. 6.1.1Festival Products and Services can be bought directly from the Festival Organizer, via a Tomorrowland Account and through the Paylogic platform. Festival Visitors can track top-up transactions in their Tomorrowland Account. Copies of identity papers are not accepted. The Festival admission ticket and Tomorrowland Winter Bracelet will not be reactivated until the next Festival day. Revocation due to correction of errors in the calculation of the travel sum is permitted. Anyone who is present at the Tomorrowland grounds and/or DreamVille must obey the instructions and directions of the Festival Organizer or its authorized representatives at the festival grounds and/or DreamVille at all times, in order to ensure the public order and safety during the festival. The Festival Organizer invests a great deal of effort and manpower to turn Tomorrowland into a magical world. Volg hiervoor de instructies in je Tomorrowland Account. If the organiser is located outside the European Economic Area, the reseller who is established in a Member State is subject to the obligations for organisers, unless the reseller proves that the organiser meets the conditions prescribed by the law of 21 November 2017. Access will be denied for the remainder of the Festival and may be denied for the following years. Please make sure to link your Bracelet to the account. 2.3.2 In the event of loss or theft, Festival Visitors can deactivate their cashless support via their Tomorrowland Account or by visiting a Cashless Customer Service point at the Festival. The Festival Organizer is exempt from any contractual liability towards You. A postponement of the departure date or a reduction of the number of paying passengers will be considered a (partial) cancellation to which the cancellation terms and conditions are applicable. There is no phone number for Tomorrowland but since you have mailed them and asked here, I'm pretty sure they will help you even after the deadline (take screenshots to prove you've tried everything). Automated pre-registrations are not permitted. Apart from the general terms and conditions of the Travel Disputes Committee, Sunweb applies the following special terms and conditions. The Festival Organizer offers (non-limitative and subject to change) the following Add-Ons: restaurant, ski equipment, ski lessons and recreation Add-Ons such as sledging andparagliding. FEB 4. To preserve the safety of Tomorrowland Winter and the other Festival Visitors, you cannot disguise yourself to make yourself unrecognizable. Sorry to hear of your troubles. If such infringement becomes apparent you will be removed from the Festival grounds and handed over to the police. You have until the 3rd of July to submit your claim. Persons under the age of 18 will not be allowed to enter, not even when accompanied by a parent, guardian and/or other adolescents. 3.1The Tomorrowland cashless payment system services are offered to the Festival Visitors with the support of 2 suppliers/payment providers: Intellitix and Ingenico. Article 15: Price reduction and compensation We ask you to notify us beforehand if you wish to use this parking lot by sending an email tosupport@tomorrowland.com; People with a disability may enter the Tomorrowland grounds using an elevator. 3 information about the planned departure times and, if applicable, about the time to check in, the scheduled times of stops, connections and arrival. In case of suspicion or actual possession of illegal or dangerous weapons, security is authorized to stop and search you. For the sake of clarity, you can wear a medical if you are obliged to wear this for medical reasons. Ik heb mijn Bracelet opgeladen voor EN op het festival. The Festival Organizer will inform the account holders about the start of pre-registrations via the Tomorrowland Account and the contact details provided during the account registration. 8.2For purchases made with a Travel Partner, the policy on cancellations and refunds is exclusively governed by the terms and conditions of the Travel Partner. 1 upcoming festival. 64.3k The refunds will be paid using the same method as the one used for the online top-up. HOW TO REQUEST A MANUAL REFUND? A purchase can only be processed after the purchase price has been paid in full: 5.1.2 The Conditions and Privacy Policy of the Festival Organizer and the general terms and conditions and privacy policy of See Ticketsare made available in full text and must be accepted before making a purchase. 1.3 In case of a force majeure that prevents the execution of the services regarding the Voucher entirely, Vouchers will be cancelled and refunded (with a cancellation fee, which will be made available upon purchase of the Voucher). Any help would be greatly appreciated. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. There is a choice between SEPA, non-SEPA and Paypal. There will be no refund. A standard two Pearl transaction fee applies. When in doubt, go to www.tomorrowland.com. 3.4.2You can only participate with the Belgian Pre-Sales if you are a Belgian resident at the moment of the Belgian Pre-Sale and you select a Belgian shipping address for the delivery of the Treasure Case (cumulative terms). Sending the Customer Care form without any further evidence will not be sufficient to handle your complaint. Visitors to Tomorrowland are not allowed to block entrances, exits and emergency exits. Article 2: Information from the organiser and retailer for the conclusion of the package travel agreement. Directive (EU) 2015/2302 as transposed into The Package Travel and Linked Travel Arrangements Regulations 2018: General Terms and Conditions Tomorrowland Winter 2023, Annex 2: House rules Tomorrowland Winter 2023. If you have credit remaining on your cashless wristband then please keep hold of your wristband as you will need the 14 digit ID number from the back of your wristband chip. Official TML by Tomorrowland merchandise is only available for purchase on the Festival, on DreamVille, the official Tomorrowland webstore (store.tomorrowland.com) and in selected selling points. Your details will be handled with care by Sunweb. For up-to-date information on vaccinations and other health and travel data, we advice you to check your countrys foreign travel advice. On her tern, the Consumer Mediation Service will either handle the request itself or forward it to a qualified entity. 12.6If due to unavoidable and exceptional circumstances, the return of the traveller cannot be arranged as agreed in the package travel agreement, the organiser bears the costs of the necessary accommodation, for a maximum of three nights per traveller. You must inquire yourself with the relevant authorities whether there are health recommendations for your destination. The purchase and use of Pearls are subject to the Specific Terms and Conditions for Cashless Payments set forth in Annex 3. The Festival Organizer is exempt from any contractual liability towards You. You must take note of the travel advice for a specific destination with the relevant authorities. All agreements concluded with our customers, regardless of their place of residence, are exclusively governed by Belgian law. 3.3.1Unless otherwise indicated by the Festival Organizer, Festival Products and/or Services can only be sold to those who have a Tomorrowland Account, which can be created onwww.tomorrowland.com.
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