They do nothing, you have to ring and ring and ring, no answer. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. . All rights reserved. But what annoys me is having altered your crossing if you need to . Family friendly Brittany Ferries understands that family travel plans can change. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Ouistreham to Portsmouth. We look forward to welcoming you on board. Get inspiration, tips and holiday competitions straight to your inbox! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Review tags are currently only available for English language reviews. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Please accept our apologies. May 5, 2020. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Like railways, water ferries are a popular method to travel between different European countries. A full refund is granted if you cancel within 24 hours of booking. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. more. No contact. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Evening meal was great and great service. Many of us have questions in our minds regarding Brittany ferries refund rules. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. No reduction in ferry price because of this. Tripadvisor performs checks on reviews. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Cabins excellent. We have booked a return ferry crossing to Santander on a flexi ticket. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Is this your brand on Milled? Is that right or am I reading it wrong? Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. 2023 Trustpilot A/S. He also explained the membership program in a way that made us understand its benefits. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Revenue impacts the experiences featured on this page. Exp. These tickets require a 25% deposit at the time of booking. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. For a better experience, please enable JavaScript in your browser before proceeding. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. The beds are very comfortable and we slept extremely well. Thanks to the crew for looking after us. We had a 4 berth cabin for two. JavaScript is disabled. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Brittany Ferries not playing ball. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. . By comparison, a journey with Brittany Ferries is absolute bliss. Hangry moments are avoided with childrens menus in all restaurants. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Loved by our customers Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Useless. Brittany Ferries also charges cancellation fees on its tickets. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. . The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Brittany Ferries also charges cancellation fees on its tickets. I moved . Twice been on hold for over 2 hours. It goes against our guidelines to offer incentives for reviews. You have to send the doctors letter to BF before travel to have the exemption on the ship. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. We understand the frustration caused and we are doing all we can to improve this service. The shop was small but ok. This email was sent January 10, 2023 3:49pm. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . No reduction in ferry price because of this. I am not complaining about the crossing or the staff on board. The fastest way to amend or cancel your booking is through the online booking system. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Kind regardsAlison Brittany Ferries. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Important . Arrive on holiday calm, rested and ready for anything. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. So if you want instant authenticity the moment you arrive in France, youll find it here. Each ticket has a different price set and provides better comfort. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. I will read the page again so fear not. Not good enough Brittany Ferries. Cabins excellent. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Review tags are currently only available for English language reviews. . I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Brittany Ferries offer different types of tickets to its customers. Much better. Thank you Jude. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. 52,385. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Calais & Dunkirk - Dover. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Skip to main content. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Would have given 5* if the price had decreased. It looks like the link pointing here was faulty. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. You rock! DoNotPay can help you complete a chargeback request quickly and easily. Date of experience: 02 January 2023 Call 0330 159 7000. There are few parents who dont dread airports with kids. Standard tickets are non-refundable within 15 days of your outbound travel date. Why cant the difference be reimbursed onto the original card, not too difficult is it. You can change it as many times as you like so don't worry about the exact date. Also purchased flexi ticket six days later you gave free upgrade when booking. The member of staff dealing with my problem was very good. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Ferry Portsmouth to Santander. Im starting to wonder? Welcome to Brittany Ferries. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Checking in, restaurant,cabins. Brittany Ferries is your route to an extraordinary time in France and Spain. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. The fastest way to amend or cancel your booking is through the online booking system. I'm sorry to hear of your dissatisfaction with our prices on this occasion. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. No doubt I'll be told to claim on my insurance again! Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. OP. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. It all screams SCAM! ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Find the Chargeback Instantly product on DoNotPay. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Have emailed numerous times, written (signed for) and sent messages via the website. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Kind regardsAlison Brittany Ferries. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Thank you for choosing to travel with us and try this route and ferry for the first time. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. We have booked a return ferry crossing to Santander on a flexi ticket. Kind regardsAlison Brittany Ferries. . If you cancel you will only get a 75% refund. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Group Enquiries: Call 0330 159 5400. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Verification can help ensure real people write reviews about real companies. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. MH. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. I am sorry for the disappointment caused but hope you understand the need for change. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Cancellation: 0 - 13 days before travel. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Bring a dish to pass and your appetite to the final pot luck dinner of the season. No kettles in cabins. Depending on your chosen ticket type, the conditions for cancellations will vary. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Have been trying to get through for months. This means that it's best to avoid needing to cancel your travel booking as much as possible. Your cancellation fee depends on the type of ticket you purchased. > See our booking terms and conditions *Terms apply. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Bienvenue Brittany Ferries France. Would not refund difference or apply to my booking when I phoned. Every ship has a choice of accommodation to suit your budget. We are currently recruiting more staff to help with this. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Plus special offers on kids meals are available on all crossings. Kind regardsAlison Brittany Ferries, This is not a review. Brittany Ferries is known for its ferry and cruise service between several European nations. Kind regardsAlisonBrittany Ferries. Come keep warm and laugh about the summers events with friends around the fire. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Then theres the flight itself. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. The ribs dry and stringy. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Adria Coral 600SL. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! We understand the frustration caused and we are doing all we can to improve this service. It has been 4 weeks since my first email. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. We look forward to welcoming you on board.. Fees are in addition to any price increase that may apply. Companies can ask for reviews via automatic invitations. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Trains to Belfast. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. We have booked a return ferry crossing to Santander on a flexi ticket. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. 590 amp; ~26cm HS-1 At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. FERRY ONLY. Since 2017. Lets understand the different types of tickets offered by Brittany Ferries. Brittany Ferries General Ferry Booking Terms and Conditions. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Its deplorable customer service. Top. Flexi 165. I've had to rebook yet another crossing without using the voucher. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. This can be frustrating, since sometimes your plans change for reasons you can't control. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. I see you have - once again - amended your booking forms. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Three weeks on and I still haven't managed to speak to somebody. for the first time since covid travel restrictions. View full details. Then told they were fully booked. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Lets see whether you can make amendments to your tickets or not. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. We travelled home on the new ship Salamanca from Bilbao. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Brittany Ferries General Ferry Booking Terms and Conditions. Standard 158. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tripadvisor performs checks on reviews. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Cancellation charges apply according to different ticket types. We had a 4 berth cabin for two. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Stop by and enjoy all we have to offer. It was a far improvement over it's near sister ship Galicia. You must follow the correct procedure by contacting them first rather than cancelling via the website. Theres no risk of bored teens on-board either. Disgraceful, unconscionable, uncaring and . To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). I am not complaining about the crossing or the staff on board. Whethe Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Ventouris Ferries: save on your 2023 sailings. While doing this the price increased. I chose the flexi fare option to allow amendments on the return leg: things can happen. Call 0330 159 7000. Review tags are currently only available for English language reviews. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. View more details. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. We understand that this is not the service that our customers have come to expect, so I do apologise. It all screams SCAM! Dear Mark, Thank you for your review. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Fees are in addition to any price increase that may apply. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. . Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Theres never a dull moment, and you get the best prices in town. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Refunds can also be acquired in the form of vouchers.